FAQ

Have a question about nutrition, our products or our company? Our FAQ’s contain lots of useful information! Don’t see your question? Click here to contact us!


Which payment methods do you accept?

We currently accept payment via Dankort, Visa, MasterCard, Maestro, Visa Debit, Visa Electron and American Express.

I'd like to send my order as a gift, can you do gift wrapping?

Unfortunately not.

Are my card details secure?

At Christina Hansen organics we understand that your online security is of paramount concern. We are committed to providing a secure online shopping environment that goes above and beyond industry security standards and guidelines through our payments service provider Braintree. Security measures include;

  • Validated PCI DSS Compliance
  • Prohibited Data Storage
  • Data Encryption
  • Authentication and session management
  • Secure Access Technologies

Our checkout provider represents industry best practice in online payments. Rest assured that when shopping with Christina Hansen, we leave nothing to chance and have your security concerns in mind.

When will I be charged?

We charge your card when your order is dispatched from the warehouse. If payment is via Paypal, payment is taken immediately.

Do you ship to my location?

We are pleased to say that we deliver globally. Unfortunately, certain location and product restrictions do apply.

My payment has declined. Why is that??

If you receive notification that your credit or debit card has been declined, please check that you have entered the correct card details and that your card has not expired. Please also check that you have entered the correct billing address exactly as it appears on your statement. Alternatively, please use a different card. If that fails, please contact the bank that issued the card for further information. Please note that for your own personal privacy, only your bank can tell you why your card has been declined. 

Can I amend or cancel my order?

We start processing your order right after you receive your Order Confirmation and cannot take further payment for additions, or refunds for detractions. Therefore, we are unable to make any amendments to your order. There is a very limited window where we may be able to cancel your order. If you would like to cancel your order, please call 61 660 660 and have your order number and relevant details handy. Please note that your statutory right to cancel under the Distance Selling Regulations is not affected.

I forgot to enter my promotional code. Can I be refunded?

From time to time, we may make available a promotional code to use on your order. The promotional code should be entered into the relevant field in the shopping basket prior to placing your order. Unfortunately, we cannot retrospectively add the promotional code to your order or refund the equivalent amount so please do check your order before placing it. In some cases, you may be able to use your code on your next order, so hold onto it. You can only use one promotional code per transaction.

I am receiving a delivery internationally. Who is responsible for any additional charges?

Taxes and customs charges are the sole responsibility of the customer. These charges also vary and are calculated and charged when your package reaches its destination country. Please contact your local customs office for details on how these charges are assessed and applied to your delivery.

What is your returns policy?

We hope that you are delighted with your order. However, if for any reason you are not entirely satisfied, you may return any item in its original condition for a full refund within 14 working days of delivery. The cost of the return is payable by the customer. Please ensure that the package is wrapped securely. We also recommend that you use a recorded delivery service and retain your proof of postage as we cannot accept liability for goods lost in transit.

If you are returning your items owing to defects, incomplete or incorrect delivery, please contact our Customer Care on info@christinahansenorganics.com or 61 660 660.

Please note that if you have purchased your products via one of our stockists you will need to arrange your return or exchange with them directly. We cannot accept returned items which were not purchased from our online store.

How do I make a return?

Inside your package, please

  • Print your name
  • Print your order number
  • Highlight the item(s) being returned
  • Include the reason for return

Address your package to: 

Christina Hansen Customer Returns
Vældegårdsvej 6
DK-2820 Gentofte

Ensure that the package is wrapped securely and for your peace of mind we recommend that you use a recorded delivery service as we cannot accept liability for goods lost in transit. If you return items for reasons other than defects, incomplete orders or incorrect delivery, you will be required to pay for the return of the item to us.

How will I know if you have received my return?

Please allow up to 5 working days for your returned package to reach our warehouse. For your peace of mind, we recommend using recorded delivery to make your return, as its whereabouts can be tracked. 

How long will it take for my funds to be returned?

We aim to process your return within 7 working days of receipt into our warehouse. The refund will be made to the same card or Paypal account used to make the purchase. Please note, it may take 5-10 working days for the funds to appear in your account- this will vary from bank to bank.
Your statutory rights remain unaffected. 

My items were faulty or incorrect. What happens next?

We’re sincerely sorry you’ve experienced an issue with your online order. If you need to return your items owing to defects, incomplete or incorrect delivery, please contact our Customer Care on info@christinahansenorganics.com or 61 660 660.. 

What is Christina Hansen’s ‘No Nasties’ policy?

From humble beginnings, Christina Hansen Organics has evolved into a holistic range of products, all bound together through our continued use of organic ingredients from sustainable resources containing the highest quality nutrition.

On top of which we guarantee;

  • No GMO
  • No refined sugar
  • No preservatives
  • No manufactured ingredients
  • No artificial aromas or colours
  • No soy

We continue to make all of our products in Denmark, ensuring local sustainability and strict government controls.

What will I receive if I subscribe to the Christina Hansen newsletter?

You will receive all of the latest updates on new product launches, Christina's blog posts, seasonal offers and promotions. Although we promise not to pester.  

Do I need an account with Christina Hansen to place an order?

Whilst it isn’t necessary to have an account in order to place an order, our members benefit from a great deal of account options including order tracking, past order history, marketing options and the ability to store multiple delivery addresses for faster check out. Please note that when ordering you will be prompted as to whether you would like to start an account with Cowshed online.

Can I store multiple addresses?

Storing multiple addresses is just one of the benefits of having an account with Cowshed for a fast and efficient check out. You’ll also be able to quickly update and change your billing and delivery details through the account section.

How do I reset my password?

From the account settings page you will always be able to change your password should you require and in the instance that you might have forgotten your password you can always click the ‘Forgotten My Password’ button when at the login page in order to have a password reset emailed to your selected email address.

How do I enhance my security when I shop online?

At Christina Hansen we endeavor to ensure your personal information is secure when visiting our online store, however there are additional security measures we advise our customers to adopt in order to enhance online security.

These include;

  • Ensuring your internet browser is up-to-date with the latest version.
  • Choosing unique passwords, keeping them private, and changing them frequently.
  • Investing in a reputable anti-virus software program and ensuring all updates are installed.

If you are ever concerned that you have been the victim of fraudulent activity, contact your bank immediately to ensure your credit cards are cancelled.

How can I find out more about Christina Hansen's products and food allergies?

If your food allergies require more details to determine whether you can safely consume any Christina Hansen products, please contact us by email at info@christinahansenorganics.com.

Are you a big company? Are you owned by a big corporation?

We are an independent company, privately owned by founder Christina Hansen

What are the company's values and how does that affect your business practices?

Our primary value is providing safe, healthy and delicious food products for children. If it isn't safe, healthy and delicious, we don't make it. Our ingredients and packaging are carefully chosen to make the best products possible.

Every choice we make has to fit within our environmental value system, and we are continually looking for ways to improve our existing products. All along our supply chain we are working with our partners to make smarter choices for the environment.

Where can I find out what ingredients are in my favourite products?

A full list of the ingredients can be found on each of our product pages as well as on our product labels.